Tribunal A Framework To Resolve Disputes

Newcastle Herald

Tuesday January 22, 2008

By FRANCES THOMPSON

THE Barber family of Cessnock had spent a large amount of money to build a new house for their 88-year-old father, Ray.

The floor was in and walls and roof trusses up but a dispute with the builder escalated. The family found itself $50,000 out of pocket and the house stalled.

Harley Barber and his sister, who held power of attorney for their father, were in the middle of a nasty fight.

They are one of thousands who seek settlement and advice, mostly about tenancy problems, through the Consumer Trader and Tenancy Tribunal.

Tomorrow, the tribunal in Newcastle will open its doors for a public information day.

The body's jurisdiction covers retail transactions, motor vehicle purchase and repair, credit matters, agents fees, residential tenancy, home building, strata and community schemes.

Tribunal deputy registrar Susan Curll said the Newcastle registry was the second busiest after Sydney and received almost 9000 complaints in 2006-07.

Mr Barber said the tribunal had helped him "break the back" of his dispute and showed his family how to solve their problem.

Mrs Curll said the tribunal was neutral but could advise on how to prepare claims and enforce orders.

Mrs Curll said a key to success at the tribunal level was knowing what was required and making certain all necessary documents were at hand.

The public information session will be held between 11am and 1pm on level 1, 175 Scott Street.

© 2008 Newcastle Herald

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